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Banking App Redesign
Finance / Case Study

Banking App Redesign

Reimagining the mobile banking experience for a leading financial institution

Project Overview

Global Financial Group's mobile banking app was outdated and difficult to use, resulting in low user engagement and high support call volumes. The client needed a complete redesign that would improve the user experience while maintaining robust security features.

We conducted extensive user research to understand pain points and expectations, then redesigned the app with a focus on intuitive navigation, clear information hierarchy, and streamlined transactions. The new design incorporated biometric authentication, personalized insights, and a simplified dashboard.

Client

Global Financial Group

Duration

4 months

Services

  • UX/UI Design
  • User Research
  • Prototyping
  • Usability Testing
  • Mobile App Development

Results

40% Increase

in user engagement

25% Reduction

in support calls

65% Improvement

in user satisfaction scores

Our Process

Research phase

1. Research & Discovery

We began with comprehensive research to understand user needs, market trends, and business objectives.

Design phase

2. Design & Prototyping

Our design team created intuitive interfaces and interactive prototypes, iterating based on user feedback.

Development phase

3. Development & Launch

We developed the solution using modern technologies, ensuring performance, security, and scalability.

BlackHives transformed our mobile banking experience with their innovative design approach. Their team's understanding of both financial requirements and user needs helped us create a solution that truly resonates with our customers.
Michael Thompson

Michael Thompson

Chief Digital Officer, Global Financial Group

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