Banking App Redesign
Reimagining the mobile banking experience for a leading financial institution
Project Overview
Global Financial Group's mobile banking app was outdated and difficult to use, resulting in low user engagement and high support call volumes. The client needed a complete redesign that would improve the user experience while maintaining robust security features.
We conducted extensive user research to understand pain points and expectations, then redesigned the app with a focus on intuitive navigation, clear information hierarchy, and streamlined transactions. The new design incorporated biometric authentication, personalized insights, and a simplified dashboard.
Client
Global Financial Group
Duration
4 months
Services
- UX/UI Design
- User Research
- Prototyping
- Usability Testing
- Mobile App Development
Results
in user engagement
in support calls
in user satisfaction scores
Our Process
1. Research & Discovery
We began with comprehensive research to understand user needs, market trends, and business objectives.
2. Design & Prototyping
Our design team created intuitive interfaces and interactive prototypes, iterating based on user feedback.
3. Development & Launch
We developed the solution using modern technologies, ensuring performance, security, and scalability.
BlackHives transformed our mobile banking experience with their innovative design approach. Their team's understanding of both financial requirements and user needs helped us create a solution that truly resonates with our customers.
Michael Thompson
Chief Digital Officer, Global Financial Group
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