Developer Portal Redesign
Revamping the developer documentation and resources portal for a tech giant
Project Overview
TechGiant's developer portal was difficult to navigate, with outdated documentation and inconsistent examples. This resulted in low API adoption rates, high support volumes, and frustrated developers who struggled to implement the company's services.
We redesigned the developer portal with a focus on intuitive navigation, comprehensive search, interactive code examples, and clear documentation. The new portal features a sandbox environment for testing, version-specific documentation, and a community forum for peer support.
Client
TechGiant API Services
Duration
5 months
Services
- UX/UI Design
- Information Architecture
- Content Strategy
- Prototyping
- Developer Experience Design
Results
in API adoption rates
in support tickets
in developer satisfaction
Our Process
1. Research & Discovery
We began with comprehensive research to understand user needs, market trends, and business objectives.
2. Design & Prototyping
Our design team created intuitive interfaces and interactive prototypes, iterating based on user feedback.
3. Development & Launch
We developed the solution using modern technologies, ensuring performance, security, and scalability.
BlackHives completely transformed our developer experience. Their deep understanding of developer needs and technical documentation best practices resulted in a portal that has significantly increased our API adoption and reduced our support burden.
James Wilson
Director of Developer Relations, TechGiant API Services
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