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Developer Portal Redesign
Technology / Case Study

Developer Portal Redesign

Revamping the developer documentation and resources portal for a tech giant

Project Overview

TechGiant's developer portal was difficult to navigate, with outdated documentation and inconsistent examples. This resulted in low API adoption rates, high support volumes, and frustrated developers who struggled to implement the company's services.

We redesigned the developer portal with a focus on intuitive navigation, comprehensive search, interactive code examples, and clear documentation. The new portal features a sandbox environment for testing, version-specific documentation, and a community forum for peer support.

Client

TechGiant API Services

Duration

5 months

Services

  • UX/UI Design
  • Information Architecture
  • Content Strategy
  • Prototyping
  • Developer Experience Design

Results

65% Increase

in API adoption rates

40% Reduction

in support tickets

52% Improvement

in developer satisfaction

Our Process

Research phase

1. Research & Discovery

We began with comprehensive research to understand user needs, market trends, and business objectives.

Design phase

2. Design & Prototyping

Our design team created intuitive interfaces and interactive prototypes, iterating based on user feedback.

Development phase

3. Development & Launch

We developed the solution using modern technologies, ensuring performance, security, and scalability.

BlackHives completely transformed our developer experience. Their deep understanding of developer needs and technical documentation best practices resulted in a portal that has significantly increased our API adoption and reduced our support burden.
James Wilson

James Wilson

Director of Developer Relations, TechGiant API Services

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