Hotel Guest Experience Platform
Developing a comprehensive digital platform connecting guests with hotel services
Project Overview
Premium Hospitality Group wanted to enhance the guest experience and streamline operations across their properties. Their existing processes relied on phone calls and paper forms, resulting in delayed service, missed upselling opportunities, and inconsistent guest experiences.
We designed a comprehensive digital platform that connects guests with all hotel services through web and mobile interfaces. The solution includes digital check-in/out, room service ordering, concierge requests, activity booking, and in-room controls, all integrated with the hotel's property management system.
Client
Premium Hospitality Group
Duration
7 months
Services
- UX/UI Design
- Service Design
- User Research
- Prototyping
- Web & Mobile Development
Results
in guest satisfaction scores
in ancillary revenue
in operational costs
Our Process
1. Research & Discovery
We began with comprehensive research to understand user needs, market trends, and business objectives.
2. Design & Prototyping
Our design team created intuitive interfaces and interactive prototypes, iterating based on user feedback.
3. Development & Launch
We developed the solution using modern technologies, ensuring performance, security, and scalability.
BlackHives created a digital platform that has transformed how we interact with our guests. Their holistic approach to the guest journey and deep understanding of hospitality operations helped us create a solution that enhances the guest experience while improving our operational efficiency.
Jennifer Park
Chief Experience Officer, Premium Hospitality Group
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