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Patient Portal Redesign
Healthcare / Case Study

Patient Portal Redesign

Reimagining the digital experience for patients to improve engagement and outcomes

Project Overview

Metropolitan Health System's patient portal had low adoption rates and poor user satisfaction. Patients found it difficult to navigate, understand their health information, and communicate with providers. The system needed a complete redesign focused on patient needs and accessibility.

We conducted extensive user research with diverse patient populations to understand their needs and pain points. The redesigned portal features intuitive navigation, plain language health summaries, secure messaging with contextual guidance, and personalized health recommendations.

Client

Metropolitan Health System

Duration

6 months

Services

  • UX/UI Design
  • User Research
  • Accessibility Design
  • Prototyping
  • Web Application Development

Results

45% Increase

in portal usage

38% Improvement

in patient satisfaction

27% Reduction

in missed appointments

Our Process

Research phase

1. Research & Discovery

We began with comprehensive research to understand user needs, market trends, and business objectives.

Design phase

2. Design & Prototyping

Our design team created intuitive interfaces and interactive prototypes, iterating based on user feedback.

Development phase

3. Development & Launch

We developed the solution using modern technologies, ensuring performance, security, and scalability.

BlackHives truly understands the unique challenges of healthcare design. Their work on our patient portal not only improved the user experience but also helped us achieve meaningful engagement with our patients, ultimately contributing to better health outcomes.
Dr. Jennifer Lee

Dr. Jennifer Lee

Chief Digital Officer, Metropolitan Health System

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