Patient Portal Redesign
Reimagining the digital experience for patients to improve engagement and outcomes
Project Overview
Metropolitan Health System's patient portal had low adoption rates and poor user satisfaction. Patients found it difficult to navigate, understand their health information, and communicate with providers. The system needed a complete redesign focused on patient needs and accessibility.
We conducted extensive user research with diverse patient populations to understand their needs and pain points. The redesigned portal features intuitive navigation, plain language health summaries, secure messaging with contextual guidance, and personalized health recommendations.
Client
Metropolitan Health System
Duration
6 months
Services
- UX/UI Design
- User Research
- Accessibility Design
- Prototyping
- Web Application Development
Results
in portal usage
in patient satisfaction
in missed appointments
Our Process
1. Research & Discovery
We began with comprehensive research to understand user needs, market trends, and business objectives.
2. Design & Prototyping
Our design team created intuitive interfaces and interactive prototypes, iterating based on user feedback.
3. Development & Launch
We developed the solution using modern technologies, ensuring performance, security, and scalability.
BlackHives truly understands the unique challenges of healthcare design. Their work on our patient portal not only improved the user experience but also helped us achieve meaningful engagement with our patients, ultimately contributing to better health outcomes.
Dr. Jennifer Lee
Chief Digital Officer, Metropolitan Health System
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