Telemedicine Platform
Designing an intuitive virtual care experience that connects patients and providers
Project Overview
Horizon Healthcare Network needed a telemedicine platform that would provide a seamless virtual care experience for both patients and providers. Their existing solution had technical issues, poor video quality, and a complicated interface that resulted in missed appointments and frustration.
We designed a comprehensive telemedicine platform with simplified scheduling, pre-visit preparation, intuitive video controls, and integrated clinical documentation. The solution works across devices and connection speeds, with fallback options for audio-only visits when needed.
Client
Horizon Healthcare Network
Duration
5 months
Services
- UX/UI Design
- Service Design
- Video Interface Design
- Prototyping
- Web & Mobile Development
Results
in virtual visit completion rates
in technical support calls
in telemedicine adoption
Our Process
1. Research & Discovery
We began with comprehensive research to understand user needs, market trends, and business objectives.
2. Design & Prototyping
Our design team created intuitive interfaces and interactive prototypes, iterating based on user feedback.
3. Development & Launch
We developed the solution using modern technologies, ensuring performance, security, and scalability.
The telemedicine platform designed by BlackHives has transformed how we deliver virtual care. The intuitive interface makes it easy for patients of all ages and technical abilities to connect with their providers, while the clinical tools streamline documentation and follow-up.
Dr. Robert Chen
Medical Director of Digital Health, Horizon Healthcare Network
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